Return & Refund Policy

POLICY DETAILS

ROOM BOOKING CANCELLATION

  • Cancellation before 7 days of Check-in: 100% Refund
  • Cancellation before 48 hours of Check-in: 50% Refund
  • Cancellation within 0–48 hours of Check-in: No Refund

PARTY BOOKING RULES

  • 50% of booking value must be paid within 1 day to confirm the venue
  • 10% of minimum guarantee required as confirmation advance
  • No tentative booking held beyond 24 hours
  • Booking for immediate family only. Violation may attract penalty
  • Balance payment and extras to be settled before or immediately after event
  • Food & beverage service until 11:45 PM, vacate by 12:30 AM
  • Extension: ₹5000/hour + GST (max 2 hours)
  • Bill to be settled based on minimum guarantee or actual attendance, whichever is higher

PARTY BOOKING CANCELLATION

  • 10% non-refundable cancellation fee applies to all
  • Cancel before 72 hours: 50% of booking value
  • Cancel after 72 hours: 100% of booking value
  • No charges apply if cancelled due to natural phenomena

FOOD & BEVERAGE TERMS

  • Max 15% additional guests allowed beyond guarantee
  • Children charged full
  • Plates counted by RGC rep and organizer’s signatory
  • Beverages charged as per actual/package rate
  • No outside food/beverages for in-house catering
  • Rs. 50/head/item for member-brought extras
  • Bar license required from Excise Dept. for setup

EXTRA SERVICES

  • Gas heater: ₹1000 | Electric heater: ₹750 (subject to availability)
  • Bartender service: ₹2500 (subject to availability)
  • Driver/Servant meals: Chargeable, served separately
  • 5KVA power included, ₹1500/KVA extra or hire generator

CLEARANCES & PERMISSIONS

  • All local authority permissions must be submitted before the event
  • Temporary hangar/structure needs prior approvals
  • Use fire retardant materials, follow safety rules

MAINTENANCE & SAFETY

  • Tentage and decorations only by empanelled RGC vendors
  • Fireworks, firecrackers, gas blowers, sky lanterns, and fanush are strictly prohibited

MULTIPURPOSE HALL (MPH) & BANQUET RULES

  • Marriage Day Rental: ₹1,75,000 + GST (with 2 rooms complimentary)
  • Decoration charges: ₹5,000/day | Cleaning: ₹5,000 | Godown: ₹5,000
  • Security deposit for fireworks compliance: ₹25,000
  • Seminar/Conference Rental: ₹1,30,000 + GST
  • Generator (AC): ₹20,000 (₹2500/hr), Lighting: ₹12,000 (₹1500/hr)

MPH CANCELLATION

  • 10% minimum cancellation charge
  • Cancel before 14 days: 20%
  • Cancel before 7 days: 40%
  • Cancel before 2 days: 60%

GENERAL RULES

  • No fireworks, weapons, or high-decibel music beyond 10 PM (penalty: ₹1 Lakh)
  • No pandals for Seminars/Conferences/Hi-Teas; allowed only for marriages
  • Band/music/dancing allowed only on concrete road in front of hall
  • Venue must be returned clean and signed off by RGC in-charge
  • Guests must be accompanied by an RGC member